Warranty Policy
We guarantee that the products sold on our website, other than explicitly indicated, are new and free from defects in material and workmanship. Our detailed policy is as follows:
1.We guarantee our products for 1 year under normal, non-commercial use.
2.The warranty period is one year from the original purchase date.
Products that are exchanged due to the customer's own reasons are not eligible for the one-year shelf life.
Due to the quality of our products, the products exchanged by customers are applicable to a one-year shelf life.
3.Where applicable, all warranty claims must be accompanied by proof of purchase.
4.Specific warranty process:
● There is no other handling fee for warranty.
● After the customer receives the product, if it is our problem that causes the product to need warranty, we will pay the freight for the product returned by the customer and the freight for resending the product;
If the product requires warranty due to customer reasons, the shipping costs for returning the product and re-shipping the product will be paid by the customer.
● Customers must return products using a shipping method that provides tracking information.
● After receiving the product returned by the customer, we will warranty the product within 3 working days, and we will re-send the product back to the customer after 3 working days.